RETURNS

All international returns should be registered on the following portal: https://web.global-e.com/Returns/Portal/oQHK

If you've recently ordered and your order number is in format #123456 - please use this number without the # to proceed with your return.

If your order number is in format GE123456789GB please use the full number combined with your email address to proceed.

We are only able to offer refunds for international orders. Please see 'Want to exchange an item?' for how to facilitate an 'exchange'.

If you have any issues with returning your order, please reach out to us directly via the Help/FAQs or the ? button found on the website - which offers a quick link to send us an email!

Whilst we do not offer free returns internationally at the moment, we do offer low-cost pre-paid returns options via DHL (Economy and Express) which are fully tracked. Your returns cost will be deducted from your refund amount if you choose these options.

We also offer a standard return option, which is a self-postage method if you do not have a DHL location nearby. If you choose this option, you will get an address label to affix to your package and a return note to include in your box. You will need to take this to a courier of your choosing, to return this to us at your own cost. We recommend using a tracked service and retaining your tracking/proof of postage to ensure you are covered and can claim for the parcel should it go missing on the way back to us. We are not liable for self-postage returns if they do not reach us safely.

Please note:

Refunds cannot be processed prior to us receiving your order and refunds can only be processed against the original payment method.

If you are returning a gift order, this can only be refunded to the original purchaser.

Depending on your return method and country, it may take up to 2-3 weeks to process your refund.

Want to exchange an item?

If you would like to exchange your item(s), you can effectively do so by placing a new order for the appropriate items/sizes. If you have used a Strava reward or discount voucher and it is no longer working for your new order, please contact us and we'll provide a new code to use.

Bought a bundle?

The easiest option is to return all items and re-order as described above to ensure you do not lose out on any bundle discount previously obtained. If you return only 1 item from a bundle, your return will be processed with the remaining item charged at full RRP (minus any non-bundle discounts previously applied).

Used a Strava discount?

If you decide to return an item for a refund from an order using a Strava reward voucher and your total order value then falls below £125.00, your voucher will no longer be valid.

Due to the nature of Custom kit, returns/exchanges are not allowed unless pre-authorised by your club/team.

Please refer to your kitmaster in the first instance with any queries on a Custom order you have received.

Please see the Custom FAQs here for more information

If you're a customer in the UK, please follow these simple steps to register your return

• Head to our UK Returns Portal here
• Enter your order number including the # (e.g. #12345) and shipping post code/zip code OR email address, exactly as it appears on your order confirmation email/invoice.
• Choose which items you’d like to return and let us know why - you'll see the option to return or exchange.
• If you are looking to exchange an item please choose ‘exchange’ as your option – select a reason for the return (too big/small etc) and then enter your required size in the additional comments field. Please note this is simply a request and once received, will be fulfilled as an exchange if stock levels permit. If we cannot honour your exchange, we’ll reach out accordingly.
• Confirm your original delivery information (amend if needed).
• Select the method you’ll be returning your order with (you will also see your nearest drop-off point) and complete payment for your return.
• If you're asked to download a returns label, simply attach to your parcel and take to your nearest drop-off point.

Which options do we offer in the UK?

We offer low-cost returns via Royal Mail, UPS and InPost, and we offer printerless returns options using Royal Mail and InPost.

UPS drop-off locations: https://www.ups.com/dropoff/?loc=en_GB

InPost locations: https://www.inpost.co.uk/users/find-a-locker/

Royal Mail location finder: https://www.royalmail.com/services-near-you#/

TRACK YOUR RETURN https://lecol.intelligentreturns.net/tracking

Please look out for the 'Delivered to retailer' email notification from ReBOUND before contacting us to chase your return (especially if you have used Royal Mail) - this means that your parcel has been received at our warehouse and depending on your return method, this process may take up to 2 weeks to complete.

WE ARE EXPERIENCING SOME DELAYS WITH ROYAL MAIL AT THE MOMENT. If you require a printerless option, please opt for InPost (no printer required) instead, if possible.

Orders placed separately must be raised as separate returns requests and sent back individually. Combining orders will slow down the refund process!  

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Please note: The refund amount stated on the portal may differ from what you end up receiving if discounts have been applied to your order.

Refunds will not be processed prior to us receiving your return and refunds can only be processed against the original payment method.

If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable.

Used a Strava discount?

If you decide to return an item for a refund from an order using a Strava reward voucher and your total order value then falls below £100.00, your voucher will no longer be valid and your refund value may be different from the amount stated on the portal. Our Returns team will be in touch to confirm your options (often choosing an alternative at the same RRP or a voucher towards a future purchase).

Bought a bundle?

Please request an exchange the item(s) you wish to return. If you return only 1 item from a bundle, your return will be processed with the remaining item charged at full RRP (minus any non-bundle discounts previously applied).

Need your exchange faster?

We suggest placing a new order for the relevant items – if discounts had previously applied and are no longer working, please contact the team so we can help with a price match on the new order.

If your order number is in format GE123456789GB, please click here to initiate your return. We are only able to offer refunds for international orders.

Whilst we do not offer free returns internationally at the moment, we do offer low-cost pre-paid returns options via DHL (Economy and Express) which are fully tracked. Your returns cost will be deducted from your refund amount if you choose these options.

We also offer a standard return option, which is a self-postage method if you do not have a DHL location nearby. If you choose this option, you will get an address label to affix to your package and a return note to include in your box. You will need to take this to a courier of your choosing, to return this to us at your own cost. We recommend using a tracked service and retaining your tracking/proof of postage to ensure you are covered and can claim for the parcel should it go missing on the way back to us. We are not liable for self-postage returns if they do not reach us safely.

Please note:

Refunds cannot be processed prior to us receiving your order and refunds can only be processed against the original payment method.

If you are returning a gift order, this can only be refunded to the original purchaser.

Depending on your return method and country, it may take up to 2-3 weeks to process your refund.

Want to exchange an item?

If you would like to exchange your item(s), you can effectively do so by placing a new order for the appropriate items/sizes. If you have used a Strava reward or discount voucher and it is no longer working for your new order, please use STRAVAINTREORDER

Bought a bundle?

The easiest option is to return all items and re-order as described above to ensure you do not lose out on any bundle discount previously obtained. If you return only 1 item from a bundle, your return will be processed with the remaining item charged at full RRP (minus any non-bundle discounts previously applied).

Used a Strava discount?

If you decide to return an item for a refund from an order using a Strava reward voucher and your total order value then falls below xxx, your voucher will no longer be valid.

Due to the nature of Custom kit, returns/exchanges are not allowed unless pre-authorised by your club/team.

Please refer to your kitmaster in the first instance with any queries on a Custom order you have received.

Please see the Custom FAQs here for more information