Secure Payment Processing

All payments made via the Le Col website are encrypted using secure technology and your card details are not retained or visible to Le Col employees.

You’ll be charged for your order when it is dispatched from our warehouse. For Paypal You will be charged when the order is placed.

Please note:

We do not deliver to PO Boxes.

If you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. 

Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. 

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call the Customer Services team on Tel: 0208 735 5161

No order is confirmed unless it has been fulfilled and an e-mail notification to this affect has been received.

Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. 

We aim to have all orders dispatched in 5 working days. If you have an event or need something urgently please contact the team at info@lecol.net quoting your order number and when you would need your items.

Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount.

Once purchased gift vouchers are non-refundable.

Errors and Omissions

In the case of errors or omissions on the website Le Col reserve the right to refund your order prior to the goods being dispatched.

Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions of Le Col products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Amending or Cancelling an Order

If you have any concerns about an order that you’ve already placed then please contact our Service team on Tel: 0208 735 5161