OVERVIEW
æ¬ãµã€ãã¯ãLe Colãéå¶ããŠããŸãã æ¬ãµã€ãã§çšãããããåœç€Ÿã¯ããåœç€Ÿã«ããåœç€Ÿã®ããšããçšèªã¯ãLe ColãæããŠããŸãã Le Colã¯ãæ¬ãµã€ãããæäŸããããã¹ãŠã®æ å ±ãããŒã«ããã³ãµãŒãã¹ããããã«èšèŒãããŠãããã¹ãŠã®æ¡ä»¶ãæ¹éããã³æ³šæäºé ã«åæããããšãæ¡ä»¶ãšããŠããŠãŒã¶ãŒã§ããã客æ§ã«æäŸããŸãã
æ¬ãµã€ãã蚪åãããŸãã¯åœç€Ÿããååãè³Œå ¥ãããå Žåãã客æ§ã¯åœç€Ÿã®ããµãŒãã¹ããåããããšãšãªãã以äžã®æ¡ä»¶ïŒããµãŒãã¹æ¡ä»¶ããèŠçŽãïŒã«åŸã£ãŠé ãããšã«åæãããããšã«ãªããŸããããã«ã¯ãæ¬ãµã€ãã«èšèŒãããŠããå 容ããã³ïŒãŸãã¯ãã€ããŒãªã³ã¯ã§å©çšå¯èœãªè¿œå æ¡ä»¶ãæ¹éãå«ãŸããŸããæ¬å©çšèŠçŽã¯ãæ¬ãµã€ãã®ãã¹ãŠã®ãŠãŒã¶ãŒã«é©çšãããŸãããŠãŒã¶ãŒã®ç¯å²ã¯ãé²èЧè ãåžæ¥è ã顧客ã忥è ããã³ïŒãŸãã¯ã³ã³ãã³ãã®æäŸè ãšãã£ãäžéçãªå©çšè ãå«ãŸããŸãã
åœç€Ÿã®ãŠã§ããµã€ãã«ã¢ã¯ã»ã¹ãŸãã¯å©çšããåã«ãæ¬å©çšèŠçŽããããèªã¿ãã ãããæ¬ãµã€ãã®ããããã®éšåã«ã¢ã¯ã»ã¹ãŸãã¯äœ¿çšããããšã«ãããã客æ§ã¯æ¬å©çšèŠçŽã«åŸã£ãŠé ãããšã«åæããããšã«ãªããŸããæ¬å©çšèŠçŽã®ãã¹ãŠã®æ¡é ã«åæããã ããªãå Žåã¯ããŠã§ããµã€ããžã®ã¢ã¯ã»ã¹ããµãŒãã¹ã®å©çšãåããããšã¯ã§ããŸãããæ¬ãµãŒãã¹æ¡ä»¶ãç³ãåºãšã¿ãªãããå Žåãåãå ¥ãã¯æ¬ãµãŒãã¹æ¡ä»¶ã«æç€ºçã«éå®ãããŸãã
çŸåšã®ã¹ãã¢ã«è¿œå ãããæ°æ©èœãããŒã«ã«ããå©çšèŠçŽãé©çšããããã®ãšããŸããå©çšèŠçŽã®ææ°çã¯ããã®ããŒãžã§ãã€ã§ã確èªããããšãã§ããŸããæ¬å©çšèŠçŽã®æŽæ°ããã³å€æŽãåœç€Ÿã®ãŠã§ããµã€ãã«æ²èŒããããšã«ãããæ¬å©çšèŠçŽã®äžéšãæŽæ°ã倿ŽãŸãã¯çœ®æããæš©å©ã¯åœç€Ÿã«åž°å±ããŸããã客æ§ã«ã¯ãã®ããŒãžã宿çã«ã芧ã«ãªãã倿Žã確èªããŠããã ãããšã«ãªããŸããå©çšèŠçŽã®å€æŽãæ²èŒãããåŸãã客æ§ãç¶ç¶ããŠæ¬ãŠã§ããµã€ããå©çšãŸãã¯ã¢ã¯ã»ã¹ãããå Žåããããã®å€æŽãå諟ããããã®ãšããŸãã
ç§ãã¡ã®ã¹ãã¢ã¯Shopify Inc.ã«ãã£ãŠéå¶ãããŠããŸãã圌ãã¯ãç§ãã¡ã補åããµãŒãã¹ãã客æ§ã«è²©å£²ããããã®ãªã³ã©ã€ã³Eã³ããŒã¹ãã©ãããã©ãŒã ãæäŸããŠããŸãã
第1æ¡ããªã³ã©ã€ã³ã·ã§ããèŠçŽ
æ¬å©çšèŠçŽã«åæããããšã«ãããã客æ§ã¯ãå± äœããåœãŸãã¯å°åãå®ããæäººå¹Žéœ¢ã«éããŠããããšããŸãã¯å± äœããå·ãŸãã¯å°åã«ãããŠæäººå¹Žéœ¢ã«éããŠãããã客æ§ãæ¶é€ããæªæå¹Žè ãæ¬ãµã€ããå©çšããããšã«åæããŠããããšãšã¿ãªããŸãã
ã客æ§ã¯ãéæ³ã«ããŸãã¯å ¬ã«æ¿èªãããŠããªãç®çã§åœç€Ÿè£œåã䜿çšããããšã¯ã§ããŸããããŸãæ¬ãµãŒãã¹ã®äœ¿çšã«ãããŠãã客æ§ã®ç®¡èœåºåã®æ³åŸïŒèäœæš©æ³ãšãã£ãå šãŠã®æ³ä»€çïŒã«éåããããšã¯çŠããããŠããŸãã
ã客æ§ã¯ãã¯ãŒã ããŠã£ã«ã¹ããŸãã¯ã·ã¹ãã çã«è¢«å®³ãåãŒããããªããŒã¿é¡ãéä¿¡ããŠã¯ãªããŸããã
æ¬èŠçŽãé å®ããããŸãã¯éåããã£ãå Žåãã客æ§ãžã®ãµãŒãã¹ã¯çŽã¡ã«çµäºãããã®ãšããŸãã
第2æ¡ãå¥çŽ
åœç€Ÿã®ãŠã§ããµã€ãïŒwww.lecol.ccïŒããæ³šæããããšã«ãããã客æ§ã¯ä»¥äžã®æ¡ä»¶ã«åºã¥ããŠã補åã®è³Œå ¥ãç³ã蟌ãããšã«ãªããŸãããã¹ãŠã®æ³šæã¯ãåšåº«ç¶æ³ã«å·Šå³ãããããšã«ãäºæ¿ããã ããšãšãã«æ³šæäŸ¡æ Œã®ç¢ºèªãæ¡ä»¶ãšããŸãã
ãæ³šæãéä¿¡ããåã«ããæ³šæå 容ãããã確èªãã ããã誀ãããã£ãå Žåã¯ãéä¿¡ããåã«èšæ£ããããšãã§ããŸãã
ã客æ§ãããæ³šæåŸããã§ãã¯ã¢ãŠãããã»ã¹ã®æåŸã«ãã客æ§ã®ã泚æãæ¿ã£ãããšã確èªããé»åã¡ãŒã«ããéãããŸãããã®ã¡ãŒã«ã¯æ³šæã®ç¢ºèªã§ãããåœç€Ÿãã客æ§ã®æ³šæããåãããããšãæå³ãããã®ã§ã¯ãããŸããã以äžã®çç±ã«ãããã客æ§ã®ã泚æããæãããå ŽåããããŸãã
- åšåº«äžè¶³ãŸãã¯çŽåããªãå Žå
- ã客æ§ããã®ãå ¥éããåœç€Ÿãåé ã§ããŠããªãå Žå
- ã客æ§ã®ã泚æããéæ³ãªè»¢å£²ãç®çãšããè³Œå ¥çã®ãåœç€Ÿã®ããªã·ãŒã«åãããšåœç€Ÿãåççã«å€æããå Žå
- ã客æ§ã«è²©å£²ã§ããªãäœããã®çç±ãããå Žå
- ã客æ§ãåœç€Ÿè£œåãè³Œå ¥ã§ããªãäœããã®çç±ãããå Žå
- äŸ¡æ Œèšå®ã«èª€ãããã£ãå Žåã補åã«ççµããã£ãå Žå
ååã®è³Œå ¥ã«é¢ããåœç€Ÿãšã客æ§ã®éã®å¥çŽã¯ãã客æ§ã®æ¯æããæ¿èªãäŸ¡æ Œã確èªã泚æãåŠçãããçºéå®äºæç¹ã§æç«ããŸãããããã®æé ãšãã客æ§ãé 鿥è ã«äŸé Œãããé éãµãŒãã¹ã確èªãã2éç®ã®é»åã¡ãŒã«ãéä¿¡ããããã€ååãçºéãããæç¹ã§ãååã®æææš©ãã客æ§ã«ç§»ç®¡ãããŸãã
å¥çŽã®å¯Ÿè±¡ãšãªãã®ã¯ãåœç€Ÿã確èªã¡ãŒã«ã§çºéã確èªããååïŒé 鿥è ã«ãããã®ïŒã®ã¿ã§ããã客æ§ããæ³šæãããä»ã®ååã«ã€ããŠã¯ããã®çºéãå¥é確èªã¡ãŒã«ã§ç¢ºèªããããŸã§ãåœç€Ÿã¯ãã®ååãæäŸãã矩åãè² ããŸããã
第3æ¡ãäžè¬èŠå®
åœç€Ÿã¯ã誰ã«å¯ŸããŠããããªãæç¹ã«ãããŠãããããªããµãŒãã¹ã«é¢ããŠããæãããæš©å©ãæããŠããŸãã
ã客æ§ã¯ããèªèº«ã®ã³ã³ãã³ãïŒã¯ã¬ãžããã«ãŒãæ å ±ãé€ãïŒãæå·åãããã«è»¢éããã(a)æ§ã ãªãããã¯ãŒã¯ãä»ãã転éã(b)æ¥ç¶ãããããã¯ãŒã¯ãæ©åšã®æè¡çèŠä»¶ã«é©åãããããã®å€æŽã䌎ãããšãçè§£ããŠããŸããã¯ã¬ãžããã«ãŒãæ å ±ã¯ããããã¯ãŒã¯äžã§ã®è»¢éæãåžžã«æå·åãããŸãã
ã客æ§ã¯ãåœç€Ÿã®æžé¢ã«ããæç€ºçãªèš±å¯ãªãã«ãæ¬ãµãŒãã¹ã®äžéšãæµçšãããã¯ã§ããããããã¯æ¬ãµãŒãã¹ã®å©çšãæ¬ãµãŒãã¹ãžã®ã¢ã¯ã»ã¹ãŸãã¯æ¬ãµãŒãã¹ãæäŸãããŠãããŠã§ããµã€ãã®é£çµ¡å ãè€è£œãè€åãã³ããŒã販売ãå販ããªãããšã«åæãããã®ãšããŸãã
æ¬èŠçŽã§äœ¿çšãããŠããèŠåºãã¯ãå©äŸ¿æ§ã®ããã«å«ãŸããŠãããã®ã§ãããæ¬èŠçŽãå¶éãããããã®ä»ã®åœ¢ã§åœ±é¿ãäžãããã®ã§ã¯ãããŸããã
第4æ¡ãæ å ±ã®æ£ç¢ºæ§ãå®å šæ§ããã³é©ææ§
æ¬ãµã€ãã§å©çšå¯èœãªæ å ±ãæ£ç¢ºãå®å šãŸãã¯ææ°ã§ãªãå Žåããã£ããšããŠããåœç€Ÿã¯è²¬ä»»ãè² ããŸãããæ¬ãµã€ãã®å 容ã¯äžè¬çãªæ å ±ãšããŠã®ã¿æäŸãããŠãããæææ±ºå®ã®å¯äžã®æ ¹æ ãšããŠäŸæ ãããã䜿çšãããã¹ãã§ãªããããæ£ç¢ºã§å®å šãªææ°ã®æ å ±ã«é Œãããšãå¿ èŠã§ããæ¬ãµã€ãäžã®å 容ãä¿¡é Œããããšã¯ãã客æ§ãèªèº«ã®è²¬ä»»ã«ãããŠè¡ããããã®ãšããŸãã
ãã®ãµã€ãã«ã¯ãç¹å®ã®æŽå²çæ å ±ãå«ãŸããŠããå ŽåããããŸãããã®ãããªæ å ±ã¯ãå¿ ãããææ°ã®ãã®ã§ã¯ãªããã客æ§ã®åèã®ããã«ã®ã¿æäŸããããã®ã§ããåœç€Ÿã¯ãæ¬ãµã€ãã®å 容ããã€ã§ã倿Žããæš©å©ãæããŠããŸãããæ¬ãµã€ãã®ãããªãæ å ±ãæŽæ°ãã矩åãè² ããŸãããã客æ§ã¯ãåœãµã€ãã«å€æŽããã£ãå Žåããã®å€æŽã®ç¢ºèªã¯ã客æ§ã®è²¬ä»»ã«ãããŠè¡ããããã®ã§ããããšã«åæãããã®ãšããŸãã
第5æ¡ããµãŒãã¹ããã³äŸ¡æ Œã®å€æŽ
åœç€Ÿè£œåã®äŸ¡æ Œã¯äºåãªãã«å€æŽãããããšããããŸãã
åœç€Ÿã¯ããã€ã§ãäºåãªãã«ãæ¬ãµãŒãã¹ïŒãŸãã¯ãã®äžéšãã³ã³ãã³ãïŒã倿ŽãŸãã¯äžæ¢ããæš©å©ãæããŸãã
åœç€Ÿã¯ãæ¬ãµãŒãã¹ã®å€æŽã忢ãŸãã¯äžæ¢ããã³äŸ¡æ Œæ¹å®ã«ã€ããŠãã客æ§ãŸãã¯ç¬¬äžè ã«å¯ŸããŠè²¬ä»»ãè² ããªããã®ãšããŸãã
第6æ¡ã補åããã³ãµãŒãã¹
äžéšã®ååãŸãã¯ãµãŒãã¹ã¯ãæ¬ãŠã§ããµã€ããéããŠãªã³ã©ã€ã³ã§ã®ã¿ãè³Œå ¥ããã ããŸãããããã®ååãŸãã¯ãµãŒãã¹ã¯ãæ°éãéãããŠããå Žåããããåœç€Ÿã®ãè¿åèŠå®ãã«åŸã£ãäžã§è¿åãŸãã¯äº€æã«å¿ããããšãã§ããå ŽåããããŸãã
åœç€Ÿã¯ããµã€ãäžã§è¡šç€ºãããååã®è²ãã€ã¡ãŒãžãã§ããã ãæ£ç¢ºã«è¡šç€ºã§ããããã«åªããŠããŸãããã客æ§ã®ããœã³ã³ã®ã¢ãã¿ãŒã«è¡šç€ºãããè²ãæ£ç¢ºã§ããããšãä¿èšŒãããã®ã§ã¯ãããŸããã åœç€Ÿã¯ããããªãå人ãå°åãŸãã¯åžæ³æš©ã«å¯ŸããŠããåœç€Ÿè£œåãŸãã¯ãµãŒãã¹ã®è²©å£²ãå¶éããæš©å©ãæããŠããŸãããå±¥è¡ãã矩åãè² ããã®ã§ã¯ãããŸãããåœç€Ÿã¯ããã®æš©å©ãã±ãŒã¹ãã€ã±ãŒã¹ã§è¡äœ¿ããããšããããŸããåœç€Ÿã¯ãåœç€ŸãæäŸãããããã補åãŸãã¯ãµãŒãã¹ã®æ°éãå¶éããæš©å©ãæããŠããŸãããã¹ãŠã®è£œåã®èª¬æãŸãã¯äŸ¡æ Œã¯ãåœç€Ÿã®è£éã§ãã€ã§ãäºåãªãã«å€æŽãããããšããããŸãããŸãåœç€Ÿã¯ããã€ããããªã補åã®æäŸãäžæ¢ããæš©å©ãæããŸããæ¬ãµã€ãäžã§è¡ããããããªã補åã®è²©å£²ãããã¯ãµãŒãã¹ã®æäŸããããããçŠæ¢ãããŠããå°åã§ã¯ç¡å¹ãšãªããŸãã
åœç€Ÿã¯ãã客æ§ã賌å
¥ãŸãã¯å
¥æãã補åããµãŒãã¹ãæ
å ±ããã®ä»ã®å質ãã客æ§ã®æåŸ
ã«æ²¿ããã®ã§ããããšãããã³æ¬ãµãŒãã¹ã®èª€ããä¿®æ£ãããããšãä¿èšŒãããã®ã§ã¯ãããŸããã第7æ¡ãè«æ±ã®æ£ç¢ºæ§ãšã¢ã«ãŠã³ãæ
å ±
åœç€Ÿã¯ãã客æ§ãåœç€Ÿã«çºæ³šãããããªã泚æãæåŠããæš©å©ãæããŸããåœç€Ÿã¯ãåœç€Ÿã®è£éã«ããã1人ã1äžåž¯ããŸãã¯1åã®æ³šæããšã®è³Œå ¥æ°éãå¶éãŸãã¯åãæ¶ãå ŽåããããŸãããããã®å¶éã«ã¯ãåäžã®ã¢ã«ãŠã³ããåäžã®ã¯ã¬ãžããã«ãŒããããã³ïŒãŸãã¯åäžã®è«æ±å äœæïŒçºéå äœæã䜿çšãããŠããæ³šæãå«ãŸããå ŽåããããŸããæ³šæã倿ŽãŸãã¯ãã£ã³ã»ã«ããå Žåãåœç€Ÿã¯ã泚ææã«ã客æ§ããæäŸãããé»åã¡ãŒã«ããã³ïŒãŸãã¯è«æ±æžéä»å ã®äœæïŒé»è©±çªå·ã«é£çµ¡ããŠãã客æ§ã«éç¥ããããåªããããšããããŸããåœç€Ÿã¯ãåœç€Ÿã®å€æã«ããããã£ãŒã©ãŒã転売人ã販売æ¥è ã«ãããã®ãšæãããæ³šæãå¶éãŸãã¯çŠæ¢ããæš©å©ãæããŸãã
ã客æ§ã¯ãåœåºã§è³Œå ¥ããããã¹ãŠã®ååã«ã€ããŠãææ°ã§å®å šãã€æ£ç¢ºãªè³Œå ¥æ å ±ããã³ã¢ã«ãŠã³ãæ å ±ãæäŸããããšã«åæããŸããã客æ§ã¯ãåœç€Ÿãã客æ§ãšã®ååŒãåæ»ã«è¡ããå¿ èŠã«å¿ããŠã客æ§ã«é£çµ¡ã§ããããã«ãã客æ§ã®ã¡ãŒã«ã¢ãã¬ã¹ãã¯ã¬ãžããã«ãŒãçªå·ããã³æå¹æéãå«ãã客æ§ã®ã¢ã«ãŠã³ãããã³ãã®ä»ã®æ å ±ãéããã«æŽæ°ããããšã«åæããŸãã
詳ããã¯ããè¿åã«ã€ããŠããåç §ãã ããã
ç¬¬ïŒæ¡ãä»»æã®ããŒã«
åœç€Ÿã¯ãåœç€Ÿãç£èŠãå¶åŸ¡ãå ¥åãè¡ããªã第äžè ããŒã«ãžã®ã¢ã¯ã»ã¹ãã客æ§ã«æäŸããããšããããŸãã
ã客æ§ã¯ãåœç€Ÿããã®ãããªããŒã«ãžã®ã¢ã¯ã»ã¹ãããããªãçš®é¡ã®ä¿èšŒãåç¥ãæ¡ä»¶ãè£ä»ãããªãããçŸç¶ã®ãŸãŸããã€ãå©çšå¯èœãªç¶æ ã§ãæäŸããããšãçè§£ããåæããŸããåœç€Ÿã¯ãã客æ§ã第äžè ã®ãªãã·ã§ã³ããŒã«ã䜿çšããããšã«èµ·å ãŸãã¯é¢é£ããäºè±¡ã«ã€ããŠãäžåã®è²¬ä»»ãè² ããŸããã
æ¬ãµã€ããéããŠæäŸãããããŒã«ã®äœ¿çšã¯ããã¹ãŠã客æ§èªèº«ã®è²¬ä»»ãšå€æã«ãããã®ã§ãããã客æ§ã¯ãé¢é£ãã第äžè
ãããã€ããŒãæäŸããããŒã«ã®æ¡ä»¶ã«ç²Ÿéãããããæ¿èªããå¿
èŠããããŸãã
ãŸãåœç€Ÿã¯ãå°æ¥ããŠã§ããµã€ããéããŠæ°ãããµãŒãã¹ããã³ïŒãŸãã¯æ©èœãæäŸããããšããããŸãïŒæ°ããããŒã«ããªãœãŒã¹ã®å
¬éãå«ã¿ãŸãïŒããã®ãããªæ°ããæ©èœããµãŒãã¹ããæ¬å©çšèŠçŽã®å¯Ÿè±¡ãšãªããŸãã
第9æ¡ - 第äžè ãžã®ãªã³ã¯
æ¬ãµãŒãã¹ãéããŠå©çšå¯èœãªäžéšã®ã³ã³ãã³ãã補åããã³ãµãŒãã¹ã«ã¯ã第äžè ã®è³æãå«ãŸããŠããå ŽåããããŸãã
æ¬ãµã€ãã®ç¬¬äžè ã®ãªã³ã¯ã¯ãåœç€Ÿãšã¯é¢ä¿ã®ãªã第äžè ã®ãŠã§ããµã€ãã«èªå°ããå ŽåããããŸããåœç€Ÿã¯ããã®å å®¹ãæ£ç¢ºæ§ã調æ»ãŸãã¯è©äŸ¡ãã責任ãè² ããã第äžè ã®è³æããŠã§ããµã€ãããŸãã¯ç¬¬äžè ã®ãã®ä»ã®è³æã補åããµãŒãã¹ã«ã€ããŠä¿èšŒãããäžåã®è²¬ä»»ãè² ããŸããã
åœç€Ÿã¯ã第äžè ã®ãŠã§ããµã€ãã«é¢é£ããŠè¡ãããååããµãŒãã¹ããªãœãŒã¹ãã³ã³ãã³ãã®è³Œå ¥ãŸãã¯äœ¿çšããããã¯ãã®ä»ã®ååŒã«é¢é£ããŠçãããããªãæå®³ãŸãã¯æå€±ã«ã€ããŠã責任ãè² ããŸãããååŒãè¡ãåã«ã第äžè ã®æ¹éããã³æ £è¡ããã確èªããçè§£ããŠãããŠãã ããã第äžè ã®è£œåã«é¢ããèŠæ ãã¯ã¬ãŒã ãæžå¿µããŸãã¯è³ªåã¯ããã®ç¬¬äžè ã«çŽæ¥è¡ã£ãŠãã ããã
第10æ¡ - ãŠãŒã¶ãŒããã®ã³ã¡ã³ãããã£ãŒãããã¯ããã®ä»ã®æåºç©
ã客æ§ã¯ãåœç€Ÿã®èŠè«ã«åºã¥ããç¹å®ã®æåºç©ïŒäŸãã°ãã³ã³ãã¹ããžã®å¿åãªã©ïŒãéä»ãããå ŽåããŸãã¯åœç€Ÿã®èŠè«ãªããåµé çãªã¢ã€ãã¢ãææ¡ãäŒç»ããã®ä»ã®è³æãããªã³ã©ã€ã³ãé»åã¡ãŒã«ãéµäŸ¿ããã®ä»ã®æ¹æ³ã§éä»ãããå ŽåïŒä»¥äžãç·ç§°ããŠãã³ã¡ã³ãããšããŸãïŒãã客æ§ã¯åœç€Ÿãããã€ã§ãå¶éãªããã客æ§ãåœç€Ÿã«éä»ãããã³ã¡ã³ããç·šéãã³ããŒãåºçãé åžã翻蚳ããã®ä»ã®åªäœã§äœ¿çšã§ããããšã«åæããããã®ãšããŸããåœç€Ÿã¯ã(1)ã³ã¡ã³ãã®æ©å¯ä¿æã(2)ã³ã¡ã³ãã«å¯Ÿããå¯ŸäŸ¡ã®æ¯æãã(3)ã³ã¡ã³ããžã®åçãã®ãããã®çŸ©åãè² ããŸããã
åœç€Ÿã¯ãéæ³ãæ»æçãè è¿«çãåèªæ¯æãäžå·çããã«ãããããã€ããã®ä»å¥œãŸãããªããšåœç€Ÿãç¬èªã®è£éã§å€æããã³ã³ãã³ãããä»è ã®ç¥çè²¡ç£æš©ãŸãã¯æ¬å©çšèŠçŽã«éåããã³ã³ãã³ããç£èŠãç·šéãåé€ããããšãã§ããŸããããã®çŸ©åã¯ãããŸããã
ã客æ§ã¯ããèªèº«ã®ã³ã¡ã³ãããèäœæš©ãåæšæš©ããã©ã€ãã·ãŒæš©ãäººæ Œæš©ããã®ä»ã®å人çãŸãã¯æææš©ãå«ã第äžè ã®æš©å©ã䟵害ããªãããšã«åæãããã®ãšããŸããããã«ãã客æ§ã¯ãã客æ§ã®ã³ã¡ã³ãã«ãäžå·çãªãã®ããã®ä»ã®éæ³ãªãã®ã眵åçãªãã®ããããã€ãªãã®ãå«ãŸãªãããšããŸããæ¬ãµãŒãã¹ãŸãã¯é¢é£ãããŠã§ããµã€ãã®éå¶ã«äœããã®åœ±é¿ãäžããå¯èœæ§ã®ããã³ã³ãã¥ãŒã¿ãŠã£ã«ã¹ãŸãã¯ãã®ä»ã®ãã«ãŠã§ã¢ãå«ãŸãªãããšã«åæããŸããã客æ§ã¯ãåœã®é»åã¡ãŒã«ã¢ãã¬ã¹ã䜿çšãããããèªèº«ä»¥å€ã®äººç©ã«ãªãããŸãããããããã¯ã³ã¡ã³ãã®åºæã«ã€ããŠåœç€ŸãŸãã¯ç¬¬äžè ãæ¬ºããããªè¡çºãããŠã¯ãªããŸãããã客æ§ã¯ããèªèº«ã§äœæãããã³ã¡ã³ããšãã®æ£ç¢ºæ§ã«ã€ããŠåç¬ã§è²¬ä»»ãè² ããŸããåœç€Ÿã¯ãã客æ§ãŸãã¯ç¬¬äžè ãæçš¿ããã³ã¡ã³ãã«ã€ããŠããããªã責任ãè² ããŸããã
第11æ¡ - å人æ å ±
ã客æ§ãã¹ãã¢ãéããŠå人æ å ±ãæåºããå Žåãåœç€Ÿã®ãã©ã€ãã·ãŒããªã·ãŒãé©çšãããŸãã
第12æ¡ - ç¹å¥ãã£ã³ããŒã³
12.1 ãå人玹ä»ã§Sport ãžã¬ããã¬ãŒã³ã
ç¹å žããå©çšããã ãããã®äž»ãªæ¡ä»¶
ããã¯ãç¹å žãå©çšããããã®äž»ãªæ¡ä»¶ããŸãšãããã®ã§ããæç€ºããªããã°ãªããªããå©çšæ¡ä»¶ã®å šæã«ä»£ãããã®ã§ã¯ãããŸããã
玹ä»è ç¹å žå¶åºŠ
- 玹ä»è ã¯ãåããŠæ³šæãããå人1人ã«ã€ããSport ãžã¬ãããã¬ãŒã³ããããŸãã
- ãã®ç¹å žã¯ã玹ä»è ãæ¿è«Ÿããæ¥ãã3ã¶æéå ±æããããšãã§ããŸãã
- 玹ä»è ãç¹å žãåããããã«ã¯ã玹ä»ããããå人ã¯18æ³ä»¥äžã®Le Colã®æ°èŠé¡§å®¢ã§ããããŸãç¹å žã®æ¡ä»¶ãæºãããŠããå¿ èŠããããŸãã
- 玹ä»è ã¯ãæ¢åã®Le Colã®ã客æ§ã§ããå¿ èŠã¯ãããŸããã
- ãã®ãªãã¡ãŒãå ±æããã«ã¯ã玹ä»è ã18æ³ä»¥äžã§ããå¿ èŠããããŸãã
- ç¹å žã¯çޝç©ãããŸãã®ã§ã察象ãšãªã玹ä»è ãè€æ°ããã£ãããå Žåã¯ãå¶éä»ãã§ç޹ä»è ã«è€æ°åã®ç¹å žãæ¯æãããŸãã玹ä»è ã¯24æé以å ã«5å以äžãéå»12ã¶æä»¥å ã«25å以äžãéå»12ã¶æä»¥å ã«1500è±ãã³ã以äžã®ç¹å žãç²åŸããããšã¯ã§ããŸããã
- 玹ä»ããããå人ã®è³Œå ¥ããã£ã³ã»ã«ãããªããã°ããã®ãå人ã®è³Œå ¥ãã14æ¥åŸã«ç޹ä»è ã«ç¹å žãä»äžãããŸãã
- 玹ä»ããããå人ãè³Œå ¥ãç¹å žãç²åŸãããšã玹ä»è ã«é»åã¡ãŒã«ã§éç¥ãããŸãã
- ç¹å žã®æå¹æéã¯ã玹ä»è ã®è³Œå ¥æ¥ãã3ã¶æéã§ãã
- ã玹ä»ç¹å žã¯ã1åã®ã泚ææã«ä»ã®å²åŒã¯ãŒãã³ãšäœµçšããããšã¯ã§ããŸããã
- Le Colã¯ããã€ã§ã玹ä»ããããå人ãŸãã¯ç޹ä»è ãžã®ç¹å žã®çºè¡ãæåŠããæš©å©ãæããŸãã
- Le Colã¯ãæ¬ãã£ã³ããŒã³ã®ãã¹ãŠã®èŠçŽ ãäºåãªã倿Žããæš©å©ãæããŸãã
ãå人玹ä»ç¹å ž
- 玹ä»ããããå人ã¯ã100ãã³ã以äžã®è²·ãç©ãããããšãæ¡ä»¶ã«ãæåã®æ³šææã«ç¡æã§ãSport ãžã¬ãããã¬ãŒã³ããããŸãã
- ãã®ç¹å žã¯ã玹ä»ããããå人ãžã®çºè¡æç¹ãã7æ¥éæå¹ã§ãã
- 玹ä»ããããå人ãè³Œå ¥ããã£ã³ã»ã«ããªãéãããã®æ¹ã®ãè³Œå ¥14æ¥åŸã«ç¹å žãæ¯æãããŸãã
- ç¹å žãåããããã«ã¯ã玹ä»ããããå人ãLe Colã®æ°èŠé¡§å®¢ã§ããã18æ³ä»¥äžã§ããå¿ èŠããããŸãã
- ç¹å žãä»äžãããæ³šæã«å¯ŸããŠè¿éãè¡ã£ãå Žåããããªãç¹å žãåãæ¶ãããŸãã
- 玹ä»ããããå人ã®ç¹å žã¯ã玹ä»è ãšåã人ç©ã«ä»äžãããããšã¯ãããŸããã
- ãå人玹ä»ç¹å žã¯ã1åã®ã泚æã§ä»ã®å²åŒã¯ãŒãã³ãšäœµçšããããšã¯ã§ããŸããã
第12æ¡ã®2 - é»åã¡ãŒã«ã«ããããã¢ãŒã·ã§ã³
12.2.1. ãã¥ãŒã¹ã¬ã¿ãŒã«ãç»é²ããã ããã客æ§ã¯ã75ãã³ã以äžã®ãè²·ãäžããæ¡ä»¶ã«ãååã®ã泚ææã«10ïŒ ã®å²åŒã¯ãŒãã³ããå©çšããã ããŸãããã®ç¹å žã¯ãæåã®çºè¡æç¹ãã7æ¥éæå¹ã§ããå²åŒã¯ãŒãã³ã¯ãä»ã®ãªãã¡ãŒãšäœµçšããããšã¯ã§ããŸããããŸããã®å²åŒã¯ãŒãã³ã¯ãã¢ãŒã«ã€ãã»ãŒã«ååãå«ããæ³šæã«ã¯ãå©çšããã ããŸããã
12.2.2. ã客æ§ã¯ã75ãã³ã以äžã®ãè²·ãäžããæ¡ä»¶ã«ãååã®ã泚ææã«ç¡æã§æè¢ããã¬ãŒã³ããããŸããç¹å žã®æå¹æéã¯ãçºè¡æç¹ãã48æéã§ããç¹å žãä»äžãããæ³šæã«å¯ŸããŠè¿éãè¡ã£ãå Žåãç¹å žã¯ç¡å¹ãšãªããŸãã1åã®ã泚æã«ã€ããç¡æãã¬ãŒã³ãç¹å žãä»ã®å²åŒã¯ãŒãã³ãšäœµçšããããšã¯ã§ããŸãããç¡æãã¬ãŒã³ãã¯ãåšåº«ãèš±ãéãããäžäººæ§1åéããšãããŠããã ããŸããæ¬ãã£ã³ããŒã³ã¯äžéšã®è£œåã«ã®ã¿é©çšãããŸãã
12.2.2. ãè²·ãäžãéé¡ã«å¿ããŠé éæãç¡æ
第13æ¡ - ã«ã¹ã¿ã ããããµãŒãã¹ïŒãªãŒããŒã¡ã€ãïŒèŠçŽ
ã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒã®ã客æ§ãµãŒãã¹ïŒ ç§ãã¡ã¯ãçæ§ã«æé«ã®å質ã®è£œåãæäŸããããšãç®æšãšããŸãããã客æ§ã®ãŠã§ã¢ã¯ãã¹ãã³ãµãŒããŒã ãã¢ã¹ãªãŒãã®ãŠã§ã¢ãšåãã€ã¿ãªã¢ã®å·¥å Žã§ã现éšãŸã§ãã ãã£ãŠè£œäœãããŸãã
ãè²·ãäžãããã ããååã«ã¯ã1幎éã®è£œé äžã®æ¬ é¥ãä¿èšŒããããŸããLe Col瀟ã¯ã補åãä¿®çãããããŸãã¯ä¿®çã§ããªãå Žåã¯è£œåãäœãçŽãæš©å©ãæããŸããè¿éã¯ãåãã§ããŸãããæå³ãããéãã«äœ¿çšãããªãã£ãå Žåããæ£ãããæå ¥ãããªãããªãã£ãå ŽåãLe Col瀟ã¯ä¿èšŒè«æ±ãæåŠããæš©å©ãæããŸããä¿èšŒåé¡ãçºçããå Žåã¯ãçŽã¡ã«åœç€ŸãŸã§ãé£çµ¡ãã ããã
æ¬ é¥ã®ããååãåœç€Ÿã®çºéå庫ïŒUnit D, Dawley Distribution Park, Swallowfield Way, Hayes, Middlesex UB3 1DQïŒã«èšå ¥æžã¿ã®è¿åçšçŽã忢±ã®äžãè¿éããŠãã ããã
ã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒã®æ¯æããšãµãŒãã¹æ¡ä»¶ïŒãã¹ãŠã®ã«ã¹ã¿ã ãªãŒããŒïŒãªãŒããŒã¡ã€ãïŒã«ã¯ã50ïŒ ã®åéãå¿ èŠã§ããåéã¯ãVISAããã¹ã¿ãŒã«ãŒãããŸãã¯å£åº§æ¯æ¿ã§ãæ¯æããå¯èœã§ããåéãåé ãããŸã§ã¯ããã¶ã€ã³ãçç£ãéå§ããããšã¯ã§ããŸãããæ®éã®ãæ¯æãã¯ããæ³šæåã®çºéæºåãæŽã£ãæç¹ãšãªããŸãã
ãã¹ãŠã®æ³šæã¯å·¥å Žåºè·æã®èŠç©ããšãªããŸããé éæããã³çŸå°ã§é©çšãããçšéãé¢çšãªã©ã®ãæ¯æãã¯ãã客æ§ã®è² æ ãšãªããŸãã
ã客æ§ã¯ããèªèº«ã®ååã§æ¬ãµãŒãã¹ãå ±æããããä»äººã«äœ¿çšããããããããšã¯ã§ããŸããã18æ³æªæºã®æ¹ã¯ãæ¬ãµãŒãã¹ãè³Œå ¥ããããšã¯ã§ããŸããã18æ³æªæºã®æ¹ã¯ãè³Œå ¥ã®éã«ä¿è·è åã³æäººã®æ¹ã«ãçžè«ãã ããã
ãæ³šæç¢ºå®åŸããæ³šæå 容ã®è¿œå ã倿Žããã®ä»ã®å€æŽã¯ãLe Col瀟ã®å€æã§ã®ã¿åãä»ãããã該åœããå Žåã¯è¿œå ã®æ¯æããå¿ èŠãšãªããŸããã客æ§ã¯ã泚æå 容ã«èª€ããããå¯èœæ§ãããããšãçè§£ããæ³šæå 容ã«èª€ãããã£ãå ŽåãLe Colã亀æãŸãã¯è¿éã®è²¬ä»»ãè² ããªãããšãçè§£ãããã®ãšããŸãããã¹ãŠã®è²©å£²ã¯æçµçãªãã®ã§ãããè¿åã¯åãä»ããŸããã
ãµã€ãºç¢ºèªçšã«ãµã³ãã«ããçšæããŠãããŸãããµã³ãã«ã¯ã¯ã¬ãžããã«ãŒãã®åéãšãšãã«éä»ãããè¯å¥œãªç¶æ ã§è¿åŽããé¡ãããããŸããæ³šææéå ã«è¿éãããªãã£ããµã³ãã«ã¯ãè³Œå ¥ããããã®ãšã¿ãªããçžåœåã®è²»çšãè«æ±ãããŠããã ããŸããäœ¿çšæžã¿ãŸãã¯ç Žæããç¶æ ã§è¿éããããµã³ãã«ã¯ãã客æ§ã«è«æ±ãšãªããŸãã
ãã¹ãŠã®ã¢ãŒãã¯ãŒã¯ã¯Le Col瀟ã®åç¬ææç©ã§ãããåœç€Ÿã¯ãã¹ãŠã®ãŠããã©ãŒã ãã¶ã€ã³ãå販ããæš©å©ãæããŸãã
ãã¹ãŠã®ã«ã¹ã¿ã ãªãŒããŒïŒãªãŒããŒã¡ã€ãïŒã¯ãå çé ã«åãä»ããããŸãããæ³šæã¯ãæéã«äœè£ãæã£ãŠãé¡ãããããŸããçŽæã®æ±ºå®ã¯ãã客æ§ã®æçµæ³šæãåããæ ¡æ£ã®æ¿èªãå®äºããæç¹ãšãªããŸããçŽåã¯çŸåšã®çç£ã¹ã±ãžã¥ãŒã«ã«åºã¥ããŠè¡ãããæžé¢ã§ç¹å¥ãªæ¥ã«ã¡ãåæãããŠããªãéããçŽåãå»¶æãããããšããããŸããLe Col瀟ã¯ãåæãããçŽæãå®ãããã«ããããåççãªåªåãæããŸããããããã§ããªãã£ãå Žåã®è²¬ä»»ã¯è² ããŸããã
Le Col瀟ã¯DHLãå©çšããŠã客æ§ã®æ³šæãé éããŸããåœç€Ÿã§ã¯DHLããã®é éèœåã管çããããšã¯ã§ããŸãããã客æ§ã®ã泚æãåœç€Ÿã®å·¥å ŽãééããåŸã¯ãåœç€Ÿã¯é 鿥ã管çããããšãã§ãããDHLã«ããé å»¶ãçºçããå¯èœæ§ããããŸããLe Col瀟ã¯ã泚æåã®çŽå€±ãç Žæãé å»¶ã«ã€ããŠè²¬ä»»ãè² ããŸããã
ã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒã®ããŽã®é çœ®ïŒ Le Col瀟ãäºåã«åæããå Žåãé€ãããã¹ãŠã®ã«ã¹ã¿ã ïŒãªãŒããŒã¡ã€ãïŒãŠã§ã¢ã«Le Colã®ããŽã衚瀺ãããŸãã
Le Col瀟 ã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒä¿èšŒïŒäœããã®çç±ã§åŒç€Ÿããã®ãè³Œå ¥ã«ãæºè¶³ããã ããªãã£ãå Žåã¯ãåœç€ŸãŸã§ãé£çµ¡ãã ããã
ã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒã¯è€éãªããã»ã¹ãå¿ èŠãšããŸããã«ã¹ã¿ã ãããïŒãªãŒããŒã¡ã€ãïŒãã客æ§ã«ãå±ãããããã«ã¯ãã客æ§ãšLe Col瀟ã®éã§æ°åã®ããåããããå¿ èŠããããŸãã
æ®å¿µãªããããŸãã«ãã¹ãçºçããããšããããŸããã客æ§ãæ¿èªããŠããªããã®ãåãåã£ãå Žåãè²ãå°å·ã®åé¡ã補é äžã®åé¡ãããå Žåã¯ãçŽã¡ã«åœç€Ÿã«ãé£çµ¡ãã ãããã客æ§ã®ã泚æã«èª€ãããã£ãå Žåã¯ãã§ããã ãæ©ããæ³šæãäœãçŽãããä¿®çããããŸãã
ããããééã£ãååããµã€ãºã泚æããŠããŸã£ãå Žåãééã£ããã¶ã€ã³ãæ¿èªããŠããŸã£ãå Žåãªã©ãLe Col瀟ã管çã§ããªãåé¡ã«ã€ããŠã¯è²¬ä»»ãè² ããããŸãããã§ããã ãæ©ãã客æ§ã䜿çšã§ãããããã客æ§ãšäžç·ã«è§£æ±ºçãèããŸãã
第14æ¡ - 誀ããäžæ£ç¢ºãªæ å ±ãããã³è±èœ
åœãµã€ããŸãã¯æ¬ãµãŒãã¹ã«ãããŠã補åã®èª¬æãäŸ¡æ Œãããã¢ãŒã·ã§ã³ããªãã¡ãŒã補åã®é éæã茞éæéãåšåº«ç¶æ³ã«é¢é£ãã誀åãäžæ£ç¢ºãªæ å ±ãŸãã¯è±èœãå«ãæ å ±ãããå Žåããã£ãå Žåãåœç€Ÿã¯ãäºåã«éç¥ããããšãªããã€ã§ãïŒã客æ§ã泚æãéä¿¡ããåŸãå«ããŠïŒã誀ããäžæ£ç¢ºããŸãã¯çç¥ãèšæ£ããæ¬ãµãŒãã¹ãŸãã¯é¢é£ãŠã§ããµã€ãã®æ å ±ãäžæ£ç¢ºãªå Žåã«ã¯ãæ å ±ã倿ŽãŸãã¯æŽæ°ããæ³šæãåãæ¶ãæš©å©ãæããŸãã
åœç€Ÿã¯ãæ³åŸã§çŸ©åä»ããããŠããå Žåãé€ããäŸ¡æ Œæ å ±ãå«ãããã«éå®ãããªãæ¬ãµãŒãã¹ããŸãã¯é¢é£ãããŠã§ããµã€ãäžã®æ å ±ãæŽæ°ãä¿®æ£ãŸãã¯æç¢ºã«ãã矩åãè² ããŸãããæ¬ãµãŒãã¹ããŸãã¯é¢é£ãŠã§ããµã€ãäžã§é©çšãããç¹å®ã®æŽæ°æ¥ããŸãã¯æŽæ°ã®æ¥çšã¯ãæ¬ãµãŒãã¹ãŸãã¯é¢é£ãŠã§ããµã€ãäžã®ãã¹ãŠã®æ å ±ãä¿®æ£ãŸãã¯æŽæ°ãããããšã瀺ããšã¿ãªããããã®ã§ã¯ãããŸããã
第15æ¡ - çŠæ¢ãããçšé
å©çšèŠçŽã«èšèŒãããŠãããã®ä»ã®çŠæ¢äºé ã«å ããŠãã客æ§ãæ¬ãµã€ããŸãã¯ãã®ã³ã³ãã³ãã䜿çšããããšã¯çŠæ¢ãããŠããŸãã (a)éæ³ãªç®çã§äœ¿çšããããšã(b)éæ³ãªè¡çºã®å®è¡ãŸãã¯åå ãä»è ã«å§èªããããšã(c)åœéçãé£éŠçãå·çãªèŠå¶ãèŠåãæ³åŸããŸãã¯å°åã®æ¡äŸã«éåããããšã(d)åœç€Ÿã®ç¥çè²¡ç£æš©ãŸãã¯ä»è ã®ç¥çè²¡ç£æš©ã䟵害ãŸãã¯éåããããšã(e)æ§å¥ãæ§çæåãå®æãæ°æã人皮ã幎霢ãåœç±ãéå®³ã®æç¡ã«åºã¥ãå«ããããèåŸ ã䟮蟱ãå±å®³ãäžå·ãèèŠãè è¿«ããŸãã¯å·®å¥ããããšã (f)èåœãŸãã¯èª€è§£ãæããããªæ å ±ãæåºããããšã (g)æ¬ãµãŒãã¹ãé¢é£ãããŠã§ããµã€ããä»ã®ãŠã§ããµã€ãããŸãã¯ã€ã³ã¿ãŒãããã®æ©èœãéå¶ã«åœ±é¿ãäžãããããªæ¹æ³ã§äœ¿çšãããããŸãã¯äœ¿çšãããå¯èœæ§ã®ãããŠã€ã«ã¹ããã®ä»ã®çš®é¡ã®æªæã®ããã³ãŒããã¢ããããŒããŸãã¯éä¿¡ããããšã (h)ä»äººã®å人æ å ±ãåéãŸãã¯è¿œè·¡ããããšã(i)ã¹ãã ããã£ãã·ã³ã°ããã¡ãŒãã³ã°ããã¬ãã¯ã¹ããã¹ãã€ããŒãã¯ããŒãªã³ã°ãã¹ã¯ã¬ã€ãã³ã°ã(j)ç¥è€»ãŸãã¯äžé埳ãªç®çã(k)æ¬ãµãŒãã¹ãŸãã¯é¢é£ãããŠã§ããµã€ãããã®ä»ã®ãŠã§ããµã€ããã€ã³ã¿ãŒãããã®ã»ãã¥ãªãã£æ©èœã劚害ãŸãã¯åé¿ããããšãçŠæ¢äºé ã«éåããå Žåãåœç€Ÿã¯ã客æ§ã®æ¬ãµãŒãã¹ãŸãã¯é¢é£ãŠã§ããµã€ãã®å©çšãçµäºãããæš©å©ãæããŸãã
第16æ¡ - ä¿èšŒã®æŸæ£ã責任ã®å¶é
åœç€Ÿã¯ãã客æ§ã«ããåœç€ŸãµãŒãã¹ã®å©çšãäžæããããã¿ã€ã ãªãŒããã€å®å šã§ããšã©ãŒã®ãªããã®ã§ããããšããä¿èšŒã衚æãæ ä¿ããããŸããã
åœç€Ÿã¯ãæ¬ãµãŒãã¹ã®å©çšã«ããåŸãããçµæãæ£ç¢ºã§ããããšããŸãã¯ä¿¡é Œã§ãããã®ã§ããããšãä¿èšŒããããŸããã
ã客æ§ã¯ãåœç€Ÿãéæãã客æ§ã«éç¥ããããšãªãç¡æéã«ãµãŒãã¹ãåé€ãããããµãŒãã¹ãäžæ¢ãããããããšã«åæãããã®ãšããŸãã
ã客æ§ã¯ãæ¬ãµãŒãã¹ã®å©çšãŸãã¯å©çšã§ããªãããšããã客æ§ãèªèº«ã®è²¬ä»»ã§ããããšã«æç€ºçã«åæããããã®ãšããŸããæ¬ãµãŒãã¹ããã³æ¬ãµãŒãã¹ãéããŠã客æ§ã«æäŸããããã¹ãŠã®è£œåããã³ãµãŒãã¹ã¯ãïŒåœç€Ÿãæç€ºçã«èšèŒããå Žåãé€ãïŒã客æ§ã®äœ¿çšã®ããã«ãçŸç¶ã®ãŸãŸããã€ãå©çšå¯èœãªç¶æ
ãã§æäŸãããæç€ºçãŸãã¯æç€ºçãåãããååæ§ãååçå質ãç¹å®ç®çãžã®é©åæ§ãèä¹
æ§ãæš©åãããã³é䟵害ã«é¢ãããã¹ãŠã®é»ç€ºçãªä¿èšŒãŸãã¯æ¡ä»¶ãå«ããããªãçš®é¡ã®è¡šæãä¿èšŒãŸãã¯æ¡ä»¶ããããŸããã
ãããªãå Žåã«ãããŠããLe Colã®åç· åœ¹ã圹å¡ãåŸæ¥å¡ãé¢é£äŒç€Ÿã代ç人ãå¥çŽè ãã€ã³ã¿ãŒã³ããµãã©ã€ã€ãŒããµãŒãã¹ãããã€ããŒãã©ã€ã»ã³ãµãŒã¯ãå¥çŽãäžæ³è¡çºïŒé倱ãå«ãïŒã«åºã¥ããåŠãã«ããããããå·å®³ãæå€±ãè«æ±ããŸãã¯çŽæ¥çã鿥çãå¶çºçãæ²çœ°çãç¹å¥ããŸãã¯çµæçãªæå®³ïŒå©çæå€±ãåçæå€±ã貯èæå€±ãããŒã¿æå€±ã亀æè²»çšããŸãã¯é¡äŒŒã®æå®³ãå«ãããããã«éå®ãããªãïŒã«ã€ããŠè²¬ä»»ãè² ããŸãããå¥çŽãäžæ³è¡çºïŒé倱ãå«ãïŒã峿 Œè²¬ä»»ããã®ä»ã«åºã¥ããåŠããåãããã客æ§ã«ããæ¬ãµãŒãã¹ãããã¯æ¬ãµãŒãã¹ãå©çšããŠèª¿éãã補åã®å©çšã«èµ·å ããããŸãã¯ã客æ§ã«ããæ¬ãµãŒãã¹ãããã¯æ¬è£œåã®å©çšã«äœããã®åœ¢ã§é¢é£ãããã®ä»ã®è«æ±ïŒã³ã³ãã³ãã®èª€ããããã¯è±èœããŸãã¯æ¬ãµãŒãã¹ãããã¯æ¬ãµãŒãã¹ãéããŠæçš¿ãéä¿¡ããããã¯ãã®ä»ã®æ¹æ³ã§å©çšå¯èœãšãªã£ãã³ã³ãã³ãïŒãããã¯è£œåïŒã®å©çšã®çµæçããããããçš®é¡ã®æå€±ãããã¯æå®³ãå«ã¿ãŸããããããã«éå®ãããŸããïŒãäžéšã®å·ãŸãã¯æ³åã§ã¯ãçµæçãŸãã¯å¶çºçãªæå®³ã«å¯Ÿãã責任ã®é€å€ãŸãã¯å¶éãèªããããŠããªãããããã®ãããªå·ãŸãã¯æ³åã§ã¯ãåœç€Ÿã®è²¬ä»»ã¯æ³åŸã§èªããããæå€§éã®ç¯å²ã«å¶éããããã®ãšããŸãã
第17æ¡ - è³ å責任
ã客æ§ã¯ããèªèº«ãæ¬å©çšèŠçŽãŸãã¯æ¬å©çšèŠçŽãåç §ããææžã«éåããããšã«èµ·å ããããã¯ã客æ§ãäœããã®æ³åŸãŸãã¯ç¬¬äžè ã®æš©å©ã«éåããããšã«èµ·å ããŠã第äžè ããæèµ·ãããåççãªåŒè·å£«è²»çšãå«ãããããè«æ±ãŸãã¯èŠæ±ã«ã€ããŠãLe Colããã³ãã®èŠªäŒç€ŸãåäŒç€Ÿãé¢é£äŒç€ŸãããŒãããŒã圹å¡ãåç· åœ¹ã代ç人ãå¥çŽè ãã©ã€ã»ã³ãµãŒããµãŒãã¹ãããã€ããŒãäžè«æ¥è ããµãã©ã€ã€ãŒãã€ã³ã¿ãŒã³ããã³åŸæ¥å¡ãè£åããæè·ããå 責ããããšã«åæãããã®ãšããŸãã
第18æ¡ - ç¡å¹èŠå®ã®åé¢å¯èœæ§
æ¬å©çšèŠçŽã®ããããã®æ¡é ãéæ³ãç¡å¹ãŸãã¯å·è¡äžèœãšå€æãããå Žåã§ããåœè©²æ¡é ã¯é©çšæ³ã§èªããããæå€§éã®ç¯å²ã§å·è¡å¯èœã§ãããå·è¡äžèœéšåã¯æ¬å©çšèŠçŽããåãé¢ããããã®ãšã¿ãªãããŸãããåœè©²å€æã¯æ®ãã®æ¡é ã®æå¹æ§ããã³å·è¡å¯èœæ§ã«åœ±é¿ãäžããŸããã
第19æ¡ - çµäº
çµäºæ¥åã«çºçããåœäºè ã®çŸ©åããã³è² åµã¯ãããããç®çã®ããã«æ¬å¥çŽã®çµäºåŸãåç¶ãããã®ãšããŸãã
æ¬å©çšèŠçŽã¯ãã客æ§ãŸãã¯åœç€Ÿã®ããããã«ãã£ãŠçµäºãããªãéããããã³çµäºãããŸã§æå¹ãšããŸããã客æ§ã¯ãåœç€ŸãµãŒãã¹ã®å©çšãåžæããªãæšãåœç€Ÿã«éç¥ããããšã«ããããŸãã¯åœç€Ÿãµã€ãã®å©çšãäžæ¢ããããšã«ããããã€ã§ãæ¬å©çšèŠçŽãçµäºããããšãã§ããŸãã
ã客æ§ãæ¬å©çšèŠçŽã®ããããã®æ¡é ãéµå®ããŠããªãããŸãã¯éµå®ããŠããªãçãããããšåœç€Ÿã倿ããå Žåãåœç€Ÿã¯ãã€ã§ãäºåãªãã«æ¬å©çšèŠçŽãçµäºãããããšãã§ããã客æ§ã¯çµäºæ¥ãŸã§ã«æ¯æãã¹ããã¹ãŠã®éé¡ã«ã€ããŠè²¬ä»»ãè² ããã®ãšããŸãã
第20æ¡ - å®å šåæ
åœç€Ÿãæ¬å©çšèŠçŽã®ããããã®æš©å©ãŸãã¯æ¡é ãè¡äœ¿ãŸãã¯å·è¡ããªãã£ãå Žåã§ããåœè©²æš©å©ãŸãã¯æ¡é ãæŸæ£ããããšã«ã¯è©²åœããŸããã
æ¬å©çšèŠçŽããã³æ¬ãµã€ããŸãã¯æ¬ãµãŒãã¹ã«é¢é£ããŠåœç€Ÿãæ²èŒããããªã·ãŒãéçšã«ãŒã«ã¯ãã客æ§ãšåœç€Ÿãšã®éã®å®å šãªåæããã³çè§£ãæ§æããã客æ§ã«ããæ¬ãµãŒãã¹ã®å©çšãèŠå®ãããã®ã§ãããå£é ããã³æžé¢ãåãããã客æ§ãšåœç€Ÿãšã®éã®ããããäºåãŸãã¯åæã®åæãã³ãã¥ãã±ãŒã·ã§ã³ãææ¡ïŒæ¬å©çšèŠçŽã®æ§ããŒãžã§ã³ãå«ããããã«éå®ãããªãïŒãåªå ããŸãã
æ¬å©çšèŠçŽã®è§£éã«ææ§ãªç¹ããã£ãŠããèµ·æ¡è ã«äžå©ã«è§£éãããããšã¯ãªããã®ãšããŸãã
第21æ¡ - æºæ æ³
æ¬å©çšèŠçŽããã³åœç€Ÿãã客æ§ã«ãµãŒãã¹ãæäŸããããã®åå¥å¥çŽã¯ãã€ã³ã°ã©ã³ãããã³ãŠã§ãŒã«ãºã®æ³åŸã«æºæ ããããã«åºã¥ããŠè§£éãããŸãã
第22æ¡ - å©çšèŠçŽã®å€æŽ
ã客æ§ã¯ããã®ããŒãžã§ãã€ã§ãææ°ã®å©çšèŠçŽã確èªããããšãã§ããŸãã
åœç€Ÿã¯ç¬èªã®è£éã«ãããåœç€Ÿã®ãŠã§ããµã€ãã«æŽæ°ã倿Žãæ²èŒããããšã§ãæ¬å©çšèŠçŽã®äžéšãæŽæ°ã倿ŽãŸãã¯çœ®æããæš©å©ãæããŸããã客æ§ã¯ãåœç€Ÿã®ãŠã§ããµã€ãã«å€æŽããªãã宿çã«ç¢ºèªãã責任ããããŸããæ¬å©çšèŠçŽã®å€æŽãæ²èŒãããåŸããã客æ§ãåœç€Ÿã®ãŠã§ããµã€ããŸãã¯æ¬ãµãŒãã¹ãç¶ç¶ããŠå©çšãŸãã¯ã¢ã¯ã»ã¹ãããå Žåã¯ããããã®å€æŽãå諟ããããã®ãšããŸãã
第23æ¡ - é£çµ¡å æ å ±
å©çšèŠçŽã«é¢ããã質åã¯ã info@lecol.net ãŸã§ãå¯ããã ãã info@lecol.netã
第24æ¡ - è«äºè§£æ±º
æç€ºããããªã³ã¯ããEUãªã³ã©ã€ã³è«äºè§£æ±ºãã©ãããã©ãŒã ã«ã¢ã¯ã»ã¹ããŠãã ããec.europa.eu/consumers/odr14ã