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Frequently Asked Questions
WHO ARE LE COL?
CRAFTED FOR EXCELLENCE: OUR PERFORMANCE KIT
Product quality is at the heart of everything we do and we obsess over every detail to make sure we provide our customers with the best performance kit possible. Informed by consistent testing and feedback from our World-Tour team and leading aerodynamicists from McLaren Racing, our award-winning kit is produced to the highest standards with the ultimate goal of making you ride faster and further on every ride.
What are my Delivery Options?
Free UK Standard Delivery on all orders over £100. £4.95 postage for UK orders under £100.
Le Col dispatches orders on Monday-Friday (excluding bank holidays). We aim to dispatch within 3-5 days of the order date. Please take this into account when placing orders over the weekend. You will receive an email to confirm your order and you'll receive a shipping confirmation to let you know it's on the way.
UK Delivery
We send parcels via Evri (1-2 day delivery from point of dispatch as standard, but this can be up to 5-7 working days during extremely busy periods). You'll get tracking updates via email/SMS with a delivery time-slot on the morning of your delivery. You will have the option to designate a safe place or preferred neighbour to leave it with if you are not around.
International Delivery
We offer DHL international Express Delivery to all major overseas locations. Delivery can range from 1-5 days depending on destination (from the point of dispatch).
You can check shipping charges and standard shipping days for your destination in the cart at checkout. We offer low cost tracked post options to most destinations.Tracked post deliveries can take up to 4 weeks depending on delivery location.
Special Delivery
If you have an event or need something urgently please contact our Customer Operations team quoting your order number and we’ll do our best to help.