What do I receive once I've placed my order?

What delivery options do I have?

Free UK Standard Delivery on all orders over £100. £4.95 postage for UK orders under £100.

Le Col dispatches orders on Monday-Friday (excluding bank holidays). We aim to dispatch within 3-5 days of the order date. Please take this into account when placing orders over the weekend. You will receive an email to confirm your order and you'll receive a shipping confirmation to let you know it's on the way.

UK Delivery

We send parcels via Evri (1-2 day delivery from point of dispatch) and you'll get tracking updates via email/SMS with a delivery time-slot on the morning of your delivery. You will have the option to designate a safe place to leave it if you are not around.

International Delivery

We offer DHL international Express Delivery to all major overseas locations. Delivery can range from 1-5 days depending on destination - you can check shipping charges and standard shipping days for your destination in the cart at checkout. We offer low cost tracked post options to most destinations.Tracked post deliveries can take up to 4 weeks depending on delivery location.

Special Delivery

If you have an event or need something urgently please contact our Customer Operations team here quoting your order number and we’ll do our best to help.

Please note: We currently do not offer a free returns service, nor do we refund your original shipping costs if you return items.

We do not deliver to PO Boxes or BFPO addresses. You will be contacted to provide a UK delivery address, otherwise we will be unable to fulfil your order. 

Will I be charged Customs/Duties?

Please note we are based in the UK so if you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages, and we have no control over the levied import duties/taxes applied.

Post Brexit:

We ship all EU orders via DPD or DHL depending on the option chosen at checkout. If any additional taxes/duties are due on your order, this should be stated at checkout - or a guarantee that the total amount you pay includes all applicable customs duties & taxes.

Do you offer free returns?

How can I update my delivery address?

HOT OFF THE PRESS… LCCC is here.

We’re glad to hear you want to be part of LCCC, the newest Cycling club around – we want everyone to feel welcome and help you ride faster and further.

If you’ve already got an account, sign into LC__CC here: https://lecol.cc/account/login

If you’re not yet a member, please create an account here: https://lecol.cc/account/register

You’ll be able to find training plans, live events, guidance from the pros (and legends), and a community of like-minded cyclists who want to do their best.

Make sure you also connect your Strava account to be able to earn points to use to get yourself kitted out at lecol.cc – you’ll also get free delivery on ALL orders, no matter where you are in the world, no minimum spend.

How to connect

Once you're logged into your Le Col account, hit the Connect button

You'll be directed to log into Strava and authorise the connection. On the next pop-up, ensure both checkboxes are ticked and hit Authorise.

Once you're connected, as soon as you do your first activity after connecting (ride or virtual ride) you should start to see data pulling through and start earning points!

**PLEASE NOTE** Previous activities will not pull through once you have connected - activities will only count from the point of connection onwards.

LC__CC member benefits

RIDE, AND TRAIN WITH THE BEST

Live training sessions with Le Col Coaches and Pro Ambassadors

Live Zwift rides with the legends of cycling: Sir Bradley Wiggins, Fabian Cancellara, Dame Sarah Storey and Kristin Armstrong

LC__CC digital training hub: a new series of on-demand training videos to help you get the most out of every ride

REWARDS FOR RIDING

• Every km clocked earns points and discounts on Le Col kit
• Exclusive member access to LC__CC club kit
• A global community of cyclists sharing their stories, routes and experiences
• Priority access to Le Col sales and new product drops
• Free to join

Please note: To qualify for free delivery, you’ll need to be logged into your Le Col account – once you hit checkout, you’ll see that free delivery will apply automatically. If you’re an international customer, you’ll qualify for free tracked post delivery on all orders, with no minimum spend.

Having issues with reward/activity points pulling through?

It’s always a good idea to try to completely disconnect and then reconnect to try and resolve any issues with activity not pulling through.

Head into your Le Col account - go to Settings > Activity Sources and then hit the disconnect button.

You'll be directed to your Strava account and will need to revoke access there to start from scratch with getting connected.

When you come back to your Le Col account, hit the Connect button again...

You'll be directed to log into Strava and authorise the connection. On the next pop-up, ensure both checkboxes are ticked and hit Authorise.

As soon as you do your first activity after reconnecting (ride or virtual ride) you should start to see data pulling through and start earning points!

How do I redeem my rewards?

You can redeem your rewards via the My Points area in your Le Col account. Once you've reached the threshold for a reward discount - hit the redeem button.

Once you have activated your voucher, the points cannot be reinstated if you change your mind. Your points total will adjust accordingly and then you'll be able to continue earning points.

Once you've activated your voucher, you'll see a code in the following format which will need to be applied at checkout to receive your discount.

LECOLREWARDSXX-XXXXXX

If you lose your discount code, you'll be able to find this in the Discounts section further down the page.

Discount Vouchers: These are single use discount vouchers that are unlocked when you have earned sufficient points and proactively chose to ‘redeem your points’ for that reward. These will have limited validity periods of 28 days from issue of the voucher and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply. These discounts cannot be used on orders containing Archive sale items and may not be combined with other promotions or discounts.

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How it works

First of all, here's some information on the process and range:

https://lecolcustom.cc/pages/product-ranges
https://lecolcustom.cc/pages/how-it-works

We offer 3 ranges of custom kit: Club (regular fit), Elite (Slim) and Pro (Ultraslim)

We are able to custom design the following items:
Short Sleeve Jersey, Bib Shorts, Long Sleeve Jersey, Winter Jackets, Bib Tights, Speedsuits (short sleeve with pockets and long sleeve with race window), Arm/Knee/Leg Warmers, Race Mitts, Winter Gloves, Gilets, Rain jackets, Socks and Caps

There is a minimum order quantity (MOQ) of 10 of each garment and we can supply samples on request. MOQ for Socks & Caps is 100pcs, and Aero Socks 30 pcs.

We understand the importance of the perfect fit whether it's for a charity ride or racing.

We currently offer sizes from XXS to 5XL. However, if necessary, we can supply 6XL and 7XL.

If you are supplying us with club logos or images, please submit them in .eps, .ai or pdf format. If you are providing a scanned file, this should be at least 300 dpi or in .tiff to be usable.

We offer in-house graphic design services at a small additional cost if required. The fee is £65+VAT which is waived if 20+ main garments are ordered.

If the above sounds like it might work for you, please submit your enquiry via https://lecolcustom.cc/ - you'll see the enquire now button in multiple places on the site, so that'll get your message directly through to the team for someone to follow up with you about your requirements.

Sizing

Please see the size guides on the individual product pages. If you have any questions regarding sizing in the first instance, please refer to your kitmaster. If your club has placed orders previously, your team members may have prior experience and can help guide you based on their experience of the fit/feel.

Our general Fit guide can be found below and is to be used for reference in conjunction with the individual size guides.

Need to make changes to your order?

Please note, Custom orders cannot be amended once they have been placed. If the Club shop window is still open, we will need to cancel the order and have you reorder with the correct item(s)/size(s). If the Club shop window has already closed, it may be too late for a manual change request to be made. Please contact your kitmaster for guidance in this instance.

If the order has already been submitted to our Factory for production, unfortunately, it is too late to make any further changes.

What happens next? 

Once the Club shop order window has closed, all orders are collated and then submitted to our Factory in Italy for production.

Typically there is an 8-12 week lead time from the point the full order is submitted, however this may vary depending on the time of the year.

Depending on how early in the order window you purchase, please note that this will effect the overall lead time.

Your kitmaster/event organiser will be able to update you on the expected turnaround time for the club's order and ETA for delivery.

If you have any questions regarding your purchase, these should be directed through to your kitmaster in the first instance, who will liaise with the Custom team on your behalf.

Delivery

Once your club's order has been received at our warehouse, it will go through a QA process before all orders are picked, packed and dispatched according to the delivery agreement between Le Col Custom and your club.

If your order is being dispatched directly to you from our warehouse, you'll receive a shipping confirmation once your order dispatches containing your tracking details.

Please note that international deliveries may be subject to Customs delays, which are beyond our control.

If you have any questions post-dispatch, please reach out to your kitmaster initially.

Returns/Exchanges

Due to the nature of Custom kit, we cannot facilitate returns or exchanges.

Please refer to your kitmaster if you have any further questions!

How do I return an item?

Got an item you’d like to return? Don’t worry – we've got an easy way of returning your items to us here at Le Col.

If you are not 100% satisfied with your purchase, you have up to 60 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise! All items should be in ‘as new’ condition, both unwashed and unworn, with all tags attached. When returning items to us, please ensure they are well packaged and protected.

If you believe you have received a faulty item, please report it to us here – confirming the production code on the white label inside the item (if applicable) and attaching some photos of the affected area(s). Depending on the fault, we probably won’t ask you to return it to us, so please do not register a return/exchange against the item unless advised to do so by a member of the team.Please see lecol.cc/returns for more information.

Please see the Strava terms and conditions here for more information.

How do I redeem my Strava challenge reward?

Well done on completing the latest Le Col Strava challenge!

Please claim your voucher via the Redeem Reward button on Strava or in the challenge completion email you receive. Your unique voucher code will be sent via email but you can also click through to the website and it will apply automatically for you.

Please contact us if you're having any issues!

What are the terms & conditions of the Strava challenges?

HOW IT WORKS

1. INTRODUCE A FRIEND: Refer a friend to make their first Le Col purchase, exceeding £100, after any discounts applied.

2. ACTIVATE YOUR CODE: 14 days after your friend has purchased, you’ll both receive a reward code to claim your free Gilet.

3. CLAIM YOUR FREE GILET: Add the Sport Logo Gilet to your basket. Apply your unique code at the checkout and only pay shipping on your free gift.

REFERRAL UNSUCCESSFUL?
Please note we do not accept self referrals. The Referred friend reward cannot be claimed by the same person making the referral and the referee should be making a purchase for themselves.

CODE NOT WORKING AT CHECKOUT?

Please note this offer is only available for the MENS SPORT LOGO GILET or WOMENS SPORT LOGO GILET
If you have already redeemed your code, your code will be rejected at the checkout.
Please contact us if you have any issues with your code.