Le Col | Custom FAQs – Le Col
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CUSTOM FAQs

Here's everything you need to know about Custom kit, how the order process works and what to expect once you've placed your order. We're happy your club has chosen Le Col as your official kit provider and can't wait to get you out on the roads representing your club and our brand!

SIZING

 

Please see the size guides on the individual product pages. If you have any questions regarding sizing in the first instance, please refer to your kitmaster. If your club has placed orders previously, your team members may have prior experience and can help guide you based on their experience of the fit/feel.

Our general Fit guide can be found below and is to be used for reference in conjunction with the individual size guides.

need to make changes to your order?

 

Please note, Custom orders cannot be amended once they have been placed. If the Club shop window is still open, we will need to cancel the order and have you reorder with the correct item(s)/size(s). If the Club shop window has already closed, it may be too late for a manual change request to be made. Please contact your kitmaster for guidance in this instance.

If the order has already been submitted to our Factory for production, unfortunately, it is too late to make any further changes.

What happens next?

 

Once the Club shop order window has closed, all orders are collated and then submitted to our Factory in Italy for production.

Typically there is an 8-12 week lead time from the point the full order is submitted, however this may vary depending on the time of the year.

Depending on how early in the order window you purchase, please note that this will effect the overall lead time.

Your kitmaster/event organiser will be able to update you on the expected turnaround time for the club's order and ETA for delivery.

If you have any questions regarding your purchase, these should be directed through to your kitmaster in the first instance, who will liaise with the Custom team on your behalf.

DELIVERY

 

Once your club's order has been received at our warehouse, it will go through a QA process before all orders are picked, packed and dispatched according to the delivery agreement between Le Col Custom and your club.

If your order is being dispatched directly to you from our warehouse, you'll receive a shipping confirmation once your order dispatches containing your tracking details.

All orders are dispatched from the UK (or from Italy by special arrangement/request).

For purchases made in the United Kingdom, UK VAT is included in the total cost of your order. As orders are despatched from within the UK, you should not be charged any additional UK VAT or import duties if the delivery address is also within the UK.

For purchases made outside the United Kingdom, UK VAT is not included however Le Col is not responsible for local duties or taxes that may be levied on your shipment. All orders are sent DAP (Delivered-at-Place) which means that the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment arrives at its destination. Any additional custom or duty charges related to delivery addresses outside of the UK will be payable by the receiver. Please check with your local customs office for rates.

If you have any questions post-dispatch, please reach out to your kitmaster initially.

Returns & Exchanges

 

Due to the nature of Custom kit, we cannot facilitate returns or exchanges.

Please refer to your kitmaster if you have any further questions!