Returns

If you are not 100% satisfied with your purchase, return it within 14 days of receipt in saleable condition for a refund or exchange.

If on receipt of your product, you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.

All returns should be in ‘as new’ condition, both unwashed and unworn.  When returning items to Le Col, please ensure the product is well packaged and protected.

Gifted products can only be refunded to the original purchaser.  All gift cards are non-refundable.

Exchanges

If you would like to make an exchange on your purchase please send the item along with a covering letter to the following address:

LE COL
Unit D (RPM)
Crosspoint Distribution Park
2 Swallow field Way
Hayes 
Middlesex
UB3 1DQ

Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. 

Faulty Goods

Le Col is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur.

If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.

Returned items that have been worn should be laundered before return for hygiene purposes.

Repair Service Policy

Le Col offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage.

This service also applies to garments outside the 14 day return policy, and where the damage is not due to manufacturing faults.

Repairs can take up to 4 weeks after receiving the returned items.