If you are not 100% satisfied with your purchase, return it within 14 days of receipt in saleable condition for a refund or exchange.
We do not offer a free returns service.
If on receipt of your product, you are uncertain about your purchase, please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as NEW’ condition, both UNWASHED and UNWORN. When returning items to Le Col, please ensure the product is well packaged and protected.
Gifted products can only be refunded to the original purchaser. All gift cards are non-refundable.
If you would like to make an exchange on your purchase please send the item along with a covering letter to the following address:
Crosspoint Distribution Park
Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product.
Le Col is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur.
If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.
Returned items that have been worn should be laundered before return for hygiene purposes.
Repair Service Policy
Le Col offers a free repair service where a crash or accident has damaged a garment or a failure has occurred. When a garment is deemed to be beyond repair a crash replacement item will be offered in place of this service at a set price.
This service also applies to garments outside the 14 day return policy, and where the damage is not due to manufacturing faults.
Repairs can take up to 4 weeks after receiving the returned items and Le Col reserves the right reject claims on a case by case basis.
Please contact firstname.lastname@example.org if you have any questions about the returns process.